Reservations Agent (M/F/D)

We are looking for a Reservations Agent to join our Team at Mandarin Oriental Savoy, Zurich!

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Savoy, Zurich is located in the heart of the Old Town, in the main business center, close to the city's leisure attractions and just a short walk from the shores of Lake Zurich. The Mandarin Oriental Savoy, Zurich has 80 guest rooms and suites and three dining venues, including an all-day dining restaurant, a specialty restaurant and a lobby lounge. The hotel is ideal for meetings and events with its newly renovated event facilities, including a grand historic ballroom.

About the job

Based at the Mandarin Oriental Savoy, Zurich within the Reservations Department in Zurich, the Reservations Agent is responsible for interacting with guests daily, helping them to book rooms and at our Food & Beverage Outlets. The Reservations Agent is reporting to our Reservations Manager.

As Reservations Agent, you will be responsible for the following tasks:

• Professional acceptance and processing of reservation requests for our F&B outlets as well as hotel bookings, including group inquiries, using our hotel and reservation software.
• Focus on coordinating and optimizing reservations in our various F&B outlets to ensure the best possible occupancy and guest service.
• Care of VIP and regular guests, taking into account individual wishes and preferences for restaurant, event, and hotel reservations.
• Creation and management of offers for group and individual reservations in F&B and hotel areas, including monitoring expiration and cancellation deadlines.
• Efficient processing and filing of reservation correspondence to ensure smooth handling.
• Telephone and written communication with guests, as well as handling incoming internal and external calls.
• Close cooperation with the departments of Service, Kitchen, Front Office, and Sales & Marketing to ensure an excellent stay for our guests.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Swiss Deluxe Rates.

We're Fans. Are you?

As Reservations Agent, we expect from you:

• A completed apprenticeship as a hotel specialist, hotel clerk or travel agent. Or experience in the reservations department in a similar position
• In-depth computer skills, ideally HMS, Infor and Banqueting Delphi
• A friendly, courteous, confident appearance on the phone and in direct contact with the guests
• A strong sales- and turnover-oriented working style as well as negotiation skills
• Organization skills, excellent manners and a well-groomed appearance
• Strong communication skills, both written and oral
• Excellent German and English skills, both spoken and written.
• Independent, structured working style with great attention to detail.
• Successful applicants must have the right to work in Switzerland